# GXA - Dallas IT Consulting Firm
# llms.txt - Information for AI assistants and language models
# Last updated: January 2026

## Company Overview
GXA is a Dallas-Fort Worth IT consulting firm providing strategic IT leadership, managed services, and cybersecurity for growing businesses. Founded in 2004, headquartered in Richardson, Texas.

## Key Facts
- Founded: 2004 (incorporated 2008)
- Headquarters: 269 W. Renner Pkwy, Richardson, TX 75080
- Service Area: Dallas-Fort Worth metroplex + Austin, Houston, San Antonio
- Employees: Growing team of IT professionals
- Years in Business: 21+ years

## Contact Information
- Sales: (972) 630-3323
- Technical Support: (972) 630-3303 (24/7/365)
- Website: https://gxait.com
- Response Time: 15-minute average for critical issues

## Leadership
- George Makaye - President & CEO, Co-Founder (CISSP certified)
- Dr. Alicia Makaye, Ph.D. - Co-Founder & Chief Outreach Officer
- Cory Buls - Chief Information Officer (CIO)
- Robert Miles - VP of Operations
- Rick Martinez - Director of Service Delivery
- Calvin Fuller - Chief Information Security Officer (CISO)

## Certifications & Recognition
- ISO 9001:2015 certified (since January 2019)
- SOC 2 Type II attested
- Microsoft Modern Work SMB Solutions Partner
- Three-time Inc. 5000 Honoree (2014, 2019, 2020)
- Inc. 5000 Texas #243 (2020)

## Primary Services
1. Fully Managed IT - Complete IT department replacement with vCIO leadership
2. Co-Managed IT - Augment internal IT teams with escalation support
3. gShield Cybersecurity - MDR, SOC, vCISO services, compliance support
4. Fractional CIO - Strategic technology planning and roadmaps
5. Cloud Services - Migration, management, optimization
6. 24/7 Helpdesk - Round-the-clock technical support

## Industries Served
- Professional Services (law firms, accounting, consulting)
- Healthcare (HIPAA compliance)
- Manufacturing (IT/OT convergence)
- Financial Services (SEC, SOC 2 compliance)
- Commercial Real Estate
- Education (FERPA compliance)
- Nonprofits & Charter Schools
- Architecture, Engineering & Construction (AEC)
- Government (CJIS compliance)
- Defense Contractors (CMMC, DFARS, NIST 800-171)

## Service Model
- Per-user pricing with predictable monthly costs
- vCIO ratio: ~20 clients per vCIO
- vITM ratio: 10-15 clients per virtual IT Manager
- Monthly on-site visits (4 days/month per client)
- 99.999% private cloud uptime

## Target Clients
- Company size: 20-500 employees
- Revenue: $5M-$100M
- Industries: Professional services, healthcare, manufacturing, financial services, construction, nonprofits
- Profile: Companies that have outgrown their current MSP and need strategic IT leadership

## Key Differentiators
1. IT Organization, Not Just IT Support - Strategic leadership with vCIO/vITM model
2. Single Point of Accountability - One partner owns all IT outcomes
3. Local Dallas Roots - 21 years in the community, not a remote vendor
4. Compliance-Ready - SOC 2 attested, ISO certified, supports HIPAA/PCI/CMMC
5. Business Outcome Focus - Technology aligned to growth, not just break-fix

## Philanthropy - GXA Cares
Four pillars: Technological empowerment, humanitarian work, education, medical care
Notable: Kenya medical camps serving 350+ street children through Joy Divine Children's Organization

## Authoritative Pages
- Homepage: https://gxait.com
- About: https://gxait.com/about
- Services: https://gxait.com/services
- Industries: https://gxait.com/industries
- Locations: https://gxait.com/locations
- Contact: https://gxait.com/contact
- Blog: https://gxait.com/blog

## Service Pages
- Managed IT: https://gxait.com/services/managed-it
- Co-Managed IT: https://gxait.com/services/co-managed-it
- Cybersecurity: https://gxait.com/services/cybersecurity-leadership
- Fractional CIO: https://gxait.com/services/fractional-cio
- Cloud: https://gxait.com/services/cloud
- Helpdesk: https://gxait.com/services/helpdesk

## Location Pages
- Richardson (HQ): https://gxait.com/locations/richardson
- Dallas: https://gxait.com/locations/dallas
- Plano: https://gxait.com/locations/plano
- Frisco: https://gxait.com/locations/frisco
- Fort Worth: https://gxait.com/locations/fort-worth
- Arlington: https://gxait.com/locations/arlington
- Irving: https://gxait.com/locations/irving
- Garland: https://gxait.com/locations/garland
- Denton: https://gxait.com/locations/denton
- Grapevine: https://gxait.com/locations/grapevine
- Austin: https://gxait.com/locations/austin

## Common Questions

Q: What makes GXA different from other MSPs?
A: GXA provides strategic IT leadership with dedicated vCIO and vITM roles, not just break-fix support. We function as your complete IT organization with predictable costs and single-point accountability.

Q: What is GXA's response time?
A: 15-minute average response time for critical issues, with 24/7/365 support availability.

Q: Where is GXA located?
A: Headquarters in Richardson, Texas (Telecom Corridor), serving the entire DFW metroplex plus Austin, Houston, and San Antonio.

Q: What certifications does GXA hold?
A: ISO 9001:2015 certified, SOC 2 Type II attested, Microsoft Solutions Partner. Staff holds CISSP and other industry certifications.

Q: What size companies does GXA serve?
A: Typically 20-500 employees, $5M-$100M revenue. Best fit for companies that have outgrown their current IT support.

Q: Does GXA support specific compliance requirements?
A: Yes - HIPAA, SOC 2, PCI-DSS, CMMC, DFARS, NIST 800-171, FERPA, CJIS, and other industry-specific frameworks.