The MSP That Becomes Your IT Department
GXA® pairs you with a dedicated vCIO, vITM, and vCISO — backed by a 24/7 helpdesk and gShield™ security operations — so you get a complete Virtual IT Department™ for one predictable monthly fee.
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Everything You Need in an IT Department
GXA replaces the complexity of managing IT in-house with a complete, turn-key IT organization — strategic leadership, daily operations, security, and support included.
Strategic vCIO Leadership
A dedicated virtual CIO builds your 12-month IT roadmap, aligns technology to business goals, and leads quarterly business reviews.
Virtual IT Manager
Your named vITM owns day-to-day IT health, conducts monthly on-site visits, and ensures nothing falls through the cracks.
vCISO Security Leadership
A virtual CISO develops your security strategy, manages risk assessments, and drives compliance programs for your industry.
24/7 Helpdesk & Engineering
Experienced engineers respond in 15 minutes on average — around the clock, every day of the year.
gShield Security Operations
Managed detection and response (MDR), SOC monitoring, threat detection, vulnerability scanning, and phishing simulation.
Proactive Monitoring
AI-powered monitoring catches issues before they impact your business — reducing downtime and keeping your team productive.
Backup & Disaster Recovery
Comprehensive data protection with tested recovery plans so your business can bounce back from any disruption.
Vendor Management
We coordinate all your third-party IT vendors — from ISPs to SaaS providers — so you have a single point of accountability.
IT Procurement
Hardware and software purchasing, deployment, and inventory management — leveraging our vendor relationships to save you money.
Not All MSPs Are Created Equal
Most MSPs sell you a ticket queue. GXA gives you an entire IT organization with named leadership who know your business inside and out.
Traditional MSP
- Reactive, ticket-based support
- No dedicated strategist
- Different technician every call
- Security is an add-on
- Break-fix mentality
- No on-site presence
GXA Virtual IT Department™
With GXA- Proactive monitoring prevents issues
- Dedicated vCIO, vITM, and vCISO
- Named team that knows your business
- gShield™ security built into every plan
- Strategic IT roadmaps and QBRs
- Monthly on-site visits from your vITM
Built for Growing Businesses
GXA serves mid-market companies that have outgrown their current IT support.
Company Size
20 - 500
employees
Revenue
$5M - $100M
annual revenue
Industries
- Professional Services
- Healthcare
- Manufacturing
- Financial Services
- Construction & Real Estate
- Nonprofits
Frequently Asked Questions
Common questions from business leaders evaluating managed IT providers.
What does a managed IT provider include?
A full-service managed IT provider like GXA replaces or augments your entire IT department. This includes a dedicated virtual CIO (vCIO) for strategic planning, a virtual IT Manager (vITM) for day-to-day operations, a virtual CISO (vCISO) for security leadership, 24/7 helpdesk support, proactive monitoring, cybersecurity operations, backup and disaster recovery, and vendor management — all for a predictable monthly fee.
How much do MSP services cost?
GXA uses a per-user pricing model that scales with your business. The exact cost depends on your number of employees, security requirements, compliance needs, and the level of strategic leadership you need. Contact us for a customized quote — we will walk you through exactly what is included so there are no surprises on your invoice.
What is GXA's response time?
GXA averages a 15-minute response time for support requests. Our helpdesk and engineering team is available 24/7/365, so your team is never left waiting — whether it is a critical outage at 2 AM or a password reset on a Monday morning.
How is GXA different from other MSPs?
GXA is an IT consulting firm, not just an MSP. Every client gets a dedicated vCIO, vITM, and vCISO — named professionals who know your business and build 12-month strategic roadmaps. We are SOC 2 Type II attested, ISO 9001:2015 certified, and a Microsoft Partner with 21 years of experience serving Texas businesses.
Do you require long-term contracts?
GXA offers flexible terms because we believe in earning your business every month. We focus on delivering measurable value so you choose to stay — not because a contract forces you to. Contact us to discuss the arrangement that works best for your organization.
What certifications does GXA hold?
GXA holds SOC 2 Type II attestation, ISO 9001:2015 certification (since 2019, JAS-ANZ accredited), and is a Microsoft Modern Work SMB Solutions Partner. Our CEO holds a CISSP certification, and our team includes certified vCISO professionals who manage security and compliance programs for regulated industries including healthcare, financial services, and defense.
Ready for IT That Actually Works?
Get a customized proposal showing how GXA can become your IT department — with dedicated leadership, 24/7 support, and enterprise-grade security built in from day one.
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Tell us about your business and we will show you what GXA can do.