Managed IT Services for Growing DFW Businesses
The Dallas–Fort Worth IT firm mid-market companies choose when they’ve outgrown their current provider. GXA® delivers managed IT services across Dallas, Fort Worth, Plano, Frisco, and the DFW metroplex, with vCIO-led strategy, a named IT team, and 24/7 support built in from day one.
- SOC 2 Type II attested & ISO 9001:2015 certified
- 21 years serving Texas, three-time Inc. 5000 Honoree
- 15-minute average response, 44,810 problems solved in 2025
- CISSP-led leadership & Microsoft Modern Work Partner
- Monthly on-site visits, 4 days per month from your vITM
Get Your Free IT Consultation
See how GXA can become your IT department. No obligation, response within one business day.
Managed IT Services Across DFW & Texas
From our Richardson headquarters in the Telecom Corridor, GXA delivers managed IT services to businesses across North Texas and beyond. Click your city for local IT support details.
Everything You Need in a Managed IT Services Partner
GXA replaces the complexity of managing IT in-house with a complete, turn-key IT organization that covers strategic leadership, daily operations, security, and support for one predictable monthly fee.
Strategic vCIO Leadership
A dedicated virtual CIO builds your 12-month IT roadmap, aligns technology to business goals, and leads quarterly business reviews.
Virtual IT Manager (vITM)
Your named vITM owns day-to-day IT health and visits your office monthly. 4 days a month on-site per client, not just when things break.
vCISO Security Leadership
A virtual CISO drives your security strategy, risk assessments, and compliance program. Standard in every Virtual IT Department.
24/7 Helpdesk & Engineering
Experienced Texas-based engineers respond in 15 minutes on average, around the clock, every day of the year.
gShield Security Operations
Managed detection and response (MDR), 24/7 SOC monitoring, vulnerability scanning, and phishing simulation, built in from day one.
Proactive Monitoring & NOC
24/7 Network Operations Center catches issues before they impact your business, reducing downtime and keeping your team productive.
Backup & Disaster Recovery
Comprehensive data protection with tested recovery plans so your business can bounce back from ransomware, hardware failure, or human error.
IT Vendor Management
We coordinate all your third-party IT vendors (ISPs, copiers, phone systems, SaaS) with automatic rate shopping on renewals. One throat to choke.
White-Glove IT Procurement
Hardware and software purchasing, receiving, inspection, provisioning, and inventory management, using our vendor relationships to save you money.
Traditional MSP vs. GXA Virtual IT Department™
Most MSPs sell you a ticket queue. GXA gives you a named IT organization that knows your business, and shows up in person every month.
Traditional MSP
- Reactive, ticket-based support
- No dedicated strategist or CIO-level guidance
- Different technician every call
- Security is a separate, upsold add-on
- Break-fix mentality. Fix one thing, break another.
- Rarely (or never) on-site
- Vendors finger-point, no one owns the problem
GXA Virtual IT Department™
With GXA- Proactive NOC monitoring prevents issues
- Dedicated vCIO, vITM, and vCISO per client
- Named team that knows your business
- gShield™ MDR + SOC included in every plan
- Strategic 12-month roadmaps & QBRs
- vITM on-site 4 days/month per client
- One throat to choke, single accountability
Built for Growing DFW Businesses
GXA specializes in mid-market companies that have outgrown their current IT support. If your MSP never comes on-site, ignores strategy, or treats security as an afterthought, you have arrived at the right place.
Company Size
20 – 500
employees
Revenue
$5M – $100M
annual revenue
Industries
- Professional Services
- Healthcare
- Manufacturing
- Financial Services
- Construction & Real Estate
- Nonprofits
Trusted by Texas Leaders
Three of the hundreds of Texas organizations that rely on GXA managed IT services.
Briggs Freeman Sotheby’s International Realty
“GXA had the technical support expertise and capacity to help improve Briggs Freeman’s IT infrastructure in a timely manner. GXA’s consultants speak the language of both business and IT and had the business acumen necessary to link our company’s strategies to IT strategies.”
Covenant Church
“GXA’s quick response, depth of knowledge, and dedication (working around the clock for several days) proved to us that GXA was a company we wanted to partner with long-term for our high-end infrastructure, network, server and telecommunications needs.”
Data-Matique
“GXA’s solutions for our company immediately created the kind of results that would support production and business expansion. We are delighted to find an IT provider whose efforts support all parts of our business so effectively.”
What DFW clients say on Google
Managed IT Services FAQs
Common questions from business leaders evaluating managed IT providers in Dallas, Fort Worth, Plano, and Frisco.
What are managed IT services?
Managed IT services is an outsourced model where a provider like GXA becomes your complete IT department. For a predictable monthly fee, we handle strategic planning (vCIO), daily operations (vITM), security leadership (vCISO), 24/7 helpdesk support, proactive monitoring, cybersecurity, backup and disaster recovery, and vendor management. Unlike break-fix IT, we proactively maintain your systems to prevent issues before they impact your business.
How much do managed IT services cost in Dallas?
GXA uses a per-user pricing model that scales with your business. The exact cost depends on your number of employees, security and compliance requirements, and the level of strategic leadership you need. Most of our clients are mid-market companies with 20-500 employees and $5M-$100M in annual revenue. Contact us at (972) 630-3323 for a customized quote. We will walk you through exactly what is included so there are no surprises on your invoice.
What is GXA’s average response time?
GXA averages a 15-minute response time for support requests. Our Richardson-based helpdesk and engineering team is available 24/7/365, and your Virtual IT Manager visits your Dallas-area office monthly for proactive on-site work. In 2025, our team resolved 44,810 problems for Texas businesses.
Do you provide managed IT services in Fort Worth, Plano, and Frisco?
Yes. GXA is headquartered in Richardson, TX and serves all 11 major North Texas markets including Dallas, Fort Worth, Plano, Frisco, Irving, Arlington, Denton, Grapevine, Garland, and Austin. Our central Telecom Corridor location enables rapid on-site response across the entire DFW metroplex, and your dedicated vITM visits your office monthly regardless of which city you are in.
How is GXA different from other Dallas MSPs?
GXA is an IT consulting firm, not just a ticket queue. Every client gets a named vCIO, vITM, and vCISO who know your business. We are SOC 2 Type II attested, ISO 9001:2015 certified (since 2019, JAS-ANZ accredited), a Microsoft Modern Work SMB Solutions Partner, and a three-time Inc. 5000 Honoree. Our CEO George Makaye is CISSP-certified. We visit clients on-site 4 days per month. Most MSPs never come on-site.
What certifications and credentials does GXA hold?
GXA holds SOC 2 Type II attestation, ISO 9001:2015 certification (JAS-ANZ accredited, annual audits since 2019), Microsoft Modern Work SMB Solutions Partner status, and was a 2024 MSP Titans finalist. Our leadership team includes CISSP-certified professionals and certified vCISO practitioners who manage compliance programs for HIPAA, SOC 2, PCI-DSS, and CMMC.
How does onboarding work?
Onboarding starts with a free IT consultation to understand your environment, pain points, and business goals. From there, your dedicated vCIO builds a 90-day onboarding plan that includes documentation, standards alignment, security baseline, and vendor transitions. We handle the handoff from your current provider so you never lose coverage. Most clients are fully onboarded within 60-90 days.
GXA stands for George and Alicia.
For 21 years, George and Alicia Makaye have built GXA around two things DFW leaders rarely expect from an IT firm: real technical depth, and real commitment to the community. The company was founded on a simple idea. Giving back is not a quarterly initiative. It is the reason GXA exists.
GXA Cares, led by Alicia, has served hundreds of children through medical camps in Kenya and supports partners across DFW every year. It is also why, 21 years in, George still answers the phone.
See how GXA gives backTalk to George
30 minutes with GXA’s founder. Strategic, not sales. You’ll leave with an honest read on where your IT stands, and a custom proposal showing how GXA can become your IT department, with dedicated vCIO leadership, 24/7 support, and gShield™ security built in from day one.
- Direct access to George Makaye, GXA’s founder
- Customized proposal for your business
- Response within one business day
Book my conversation
Tell us about your business and we will show you what GXA can do.