Managed IT Services, IT Support & MSP for Dallas

Managed IT services is an outsourced model where a provider like GXA handles all or part of your technology needs for a predictable monthly fee. This includes 24/7 helpdesk support, network and security monitoring, cybersecurity, cloud services, and strategic IT planning. Unlike break-fix IT, managed services are proactive: systems are monitored and maintained to prevent issues before they impact your business.

Yes. GXA provides 24/7 IT support to Dallas businesses with a 15-minute average response time. Most issues are resolved remotely by our Richardson-based helpdesk, and your dedicated Virtual IT Manager visits on-site monthly. For urgent issues requiring a technician on-site, our Telecom Corridor headquarters enables same-day response across Dallas.

Yes. GXA is an IT consulting firm serving the Dallas–Fort Worth metroplex for 21 years, not just a break-fix MSP. Every client gets strategic technology leadership through a dedicated vCIO who builds a 12-month roadmap, aligns IT to business goals, and runs quarterly business reviews — alongside day-to-day operations and 24/7 support.

Yes. GXA delivers cybersecurity to Dallas businesses through gShield — 24/7 managed detection and response (MDR), a security operations center (SOC), email and phishing protection, and vCISO security leadership. GXA is SOC 2 Type II attested and ISO 9001:2015 certified, and supports HIPAA, PCI-DSS, and CMMC compliance programs.

A traditional MSP (managed service provider) typically operates a ticket queue and reacts to issues. An IT consulting firm — the model GXA uses — provides strategic leadership (vCIO), operational management (vITM), and security leadership (vCISO) in addition to reactive support. The practical difference is whether your provider tells you what to do next, or only responds to what already broke.

GXA uses per-user pricing that scales with your team. The exact rate depends on number of users, security and compliance requirements, and strategic leadership intensity. Most clients are mid-market companies with 20–500 employees and $5M–$100M in revenue. We publish a methodology guide — the Dallas MSP Pricing Index 2026 — that explains what drives pricing up or down. For a quote on your specific environment, call (972) 630-3323 or schedule a consultation.

GXA averages a 15-minute response time for support requests. Our 24/7/365 helpdesk is staffed by experienced engineers who resolve most issues remotely. Our Richardson headquarters in the Telecom Corridor means rapid on-site response across Dallas — not a distant call center.

Yes. Every client gets a dedicated Virtual IT Manager (vITM) who visits on-site monthly — four days per month per client — for proactive maintenance, standards enforcement, and relationship building. For urgent issues requiring physical presence, our Richardson headquarters enables same-day on-site response throughout Dallas.

The Virtual IT Department™ gives you enterprise-level IT leadership without full-time executive hires. You get a vCIO for strategy and roadmaps, a vITM who visits monthly to manage day-to-day IT health, a vCISO for security leadership, and 24/7 helpdesk — essentially a complete IT organization for a fraction of the cost of building one in-house.

A vCIO (virtual Chief Information Officer) provides executive-level IT strategy on a part-time basis. Dallas businesses benefit from a vCIO when they need technology roadmaps, budget planning, vendor management, and strategic guidance but cannot justify a full-time CIO salary of $200,000+. GXA includes a named vCIO in every Virtual IT Department™ engagement.

Three differences come up most often. First, every GXA client has a named vCIO, vITM, and vCISO — a team that knows the business, not a rotating ticket queue. Second, we visit on-site four days per month per client; most MSPs never come on-site. Third, we are SOC 2 Type II attested and ISO 9001:2015 certified (annual JAS-ANZ audits since 2019), credentials many regional MSPs do not hold. Independent comparison directories like Clutch and Cloudtango list our profile under GXA.

Yes. Our Co-Managed IT service is built for Dallas businesses with internal IT staff. Your team handles day-to-day user support while GXA provides strategic leadership (vCIO), operational standards (vITM), security operations, specialized expertise, and 24/7 backup support. We augment your team rather than replace them.

Most Dallas clients are fully onboarded in 60–90 days. Onboarding starts with a free IT consultation, then your vCIO builds a 90-day plan covering documentation, standards alignment, security baseline, vendor transitions, and the handoff from your current provider. You do not lose coverage during the transition — we run in parallel until the cutover is clean.

Days 1–30: discovery and documentation — your vITM inventories assets, captures current state, and identifies immediate risks. Days 31–60: standards rollout — patch baselines, security tooling, backup verification, and account hygiene. Days 61–90: your vCIO presents a 12-month strategic roadmap aligned to your business goals and budgets. The first QBR is scheduled at day 90.

You own your data, your documentation, and your accounts. We hand off cleanly with a documented exit plan: account-by-account ownership transfer, knowledge-base export, hardware and license inventory, and 30–60 days of transition support if you need it. The contract terms are clear and written; you are not locked in.

Yes. GXA signs Business Associate Agreements (BAAs) for Dallas healthcare clients subject to HIPAA. Our stack supports HIPAA-required safeguards: encrypted endpoints, audited backups, access controls, BAA-signed cloud services, and documented incident-response runbooks. The vCISO leads the compliance program; our gShield Compliance tier adds attestation prep.

Professional services firms (law, accounting, consulting), healthcare practices, manufacturing and distribution, financial services, construction and real estate, nonprofits and charter schools, AEC firms, government, and defense contractors. Our ideal clients have 20–500 employees and $5M–$100M in revenue.

HIPAA (healthcare), SOC 2 (service organizations), PCI-DSS (payment card), CMMC (defense contractors), and general security frameworks like NIST CSF and CIS Controls. Our gShield Compliance tier includes a GRC platform (Vanta), compliance assessments, evidence collection, and audit preparation support.

Yes. Our gShield™ framework includes 24/7 MDR (Managed Detection and Response) with SOC monitoring, vCISO security leadership, vulnerability management, phishing simulation and training, and compliance support for HIPAA, SOC 2, PCI-DSS, and CMMC. GXA is SOC 2 Type II attested, demonstrating our internal security maturity.

We serve Dallas businesses with 20–500 employees, typically $5M–$100M in revenue. The common thread is that our clients have outgrown break-fix IT — they need strategic technology leadership, not just someone to call when things break.

GXA serves the entire Dallas-Fort Worth metroplex from our Richardson headquarters, including Downtown Dallas, Uptown, Oak Lawn, Park Cities, Preston Hollow, North Dallas, Far North Dallas, Lake Highlands, White Rock, East Dallas, Deep Ellum, Design District, Victory Park, and all surrounding business districts.

SOC 2 Type II attestation, ISO 9001:2015 certification (JAS-ANZ accredited, annual audits since 2019), Microsoft Modern Work SMB Solutions Partner, and 2024 MSP Titans finalist. Three-time Inc. 5000 Honoree (2014, 2019, 2020). Our CEO George Makaye is CISSP-certified.

National MSPs scale by standardizing the call center. The technician you reach this time is probably not the technician you reach next time. GXA is a Dallas IT consulting firm — same vCIO, same vITM, same vCISO month over month. Our Richardson headquarters means physical presence on-site for the businesses we serve. That continuity is the product.

About 80% of our best clients came to us after outgrowing their previous MSP. We run a no-cost 30-minute conversation to understand the gaps you are seeing, then a 60–90 day transition plan that runs in parallel with your current provider until the handoff is clean. You do not lose coverage during the switch.

Call (972) 630-3323 for sales, or schedule a consultation through the form on this page. Most quotes are returned within one business day. We will walk you through exactly what is included so there are no surprises on your invoice.