IT That Accelerates Your Firm's Growth
When billable hours matter and client confidentiality is everything, your IT needs to enable your practice, not slow it down. GXA provides the secure, reliable technology foundation that lets your team focus on serving clients.
21
Years serving Dallas-Fort Worth
15 min
Average response time
SOC 2
Type II attested
We support your professional services stack:
Clio iManage NetDocuments CCH QuickBooksIs Your IT Supporting or Slowing Your Practice?
Professional services firms need IT that keeps up with client demands and tight deadlines. When technology slows you down, it costs you billable hours, client satisfaction, and growth. Here is what we hear from firms before they partner with GXA.
Client Data Scattered Across Systems
Engagement files in one system, emails in another, billing in a third. Your team wastes time hunting for information instead of serving clients.
- ▸ Document management disconnected from practice management
- ▸ Version control issues on client deliverables
- ▸ No single source of truth for matter status
- ▸ Remote access to client files unreliable
- ▸ Difficulty sharing files securely with clients
Billable Time Lost to IT Issues
Every hour your team spends troubleshooting technology is an hour they are not billing. Slow systems, login problems, and printer issues add up fast.
- ▸ Partner time wasted on technology problems
- ▸ Missed deadlines from system outages
- ▸ Staff productivity lost to slow applications
- ▸ IT support response times measured in days
- ▸ Recurring issues that never get resolved
Multi-Office Coordination Challenges
Your team works from home, the office, client sites, and on the road. Keeping everyone connected and productive requires more than VPN access.
- ▸ Inconsistent experience across locations
- ▸ Video conferencing quality issues
- ▸ Home office security gaps
- ▸ Collaboration tools not integrated
- ▸ Mobile access limited or unreliable
Compliance Without the Complexity
ABA Rule 1.6, IRS Security Six, GLBA Safeguards Rule. Your firm needs to meet these requirements, but compliance should enable your practice, not slow it down.
- ▸ ABA ethics rules require "reasonable efforts" to protect client data
- ▸ IRS Security Six mandatory for all tax professionals
- ▸ GLBA Safeguards Rule applies directly to CPA firms
- ▸ Cyber insurance requires documented security programs
- ▸ Client security questionnaires need real answers
Why Choose GXA for Professional Services
We are not generic IT support. We understand billable hour economics, client confidentiality obligations, and the specific challenges of serving knowledge-worker firms.
We Understand Billable Hour Economics
Every minute your team spends on IT issues is revenue lost. We optimize for productivity and minimize disruptions to client work.
SOC 2 Attested Operations
When clients ask about your security posture, you have real answers backed by independent verification.
Compliance as an Enabler
We handle ABA, IRS, and GLBA requirements so you can focus on serving clients rather than worrying about audits.
Built for Knowledge Workers
We tune your systems for the way professional services teams actually work, not a generic office setup.
How GXA Helps Professional Services Firms
We focus on maximizing billable time, protecting client data, and ensuring compliance, so your team can deliver exceptional service without IT getting in the way.
Fast, Reliable Systems
Optimized infrastructure for practice management, document management, and billing systems. Your applications load instantly, every time.
Security That Enables
SOC 2 Type II attested operations. Protection that satisfies compliance requirements and client questionnaires without slowing your team down.
Tool Integration
We coordinate across your entire stack, including practice management, document management, time tracking, and accounting, so data flows without manual effort.
Work-Anywhere Support
Office, home, client site, or traveling. Your team stays productive with secure, consistent access from any location.
Vendor Management
We filter all vendor calls. One partner manages your ISP, phone systems, cloud platforms, and software subscriptions. You focus on clients.
Strategic IT Planning
Your vCIO builds a 12-month technology roadmap aligned with firm growth. Every IT investment explained and justified.
Trusted by Professional Services Firms
Briggs Freeman Sotheby's International Realty
Challenge: Briggs Freeman needed IT infrastructure that could support their growing practice while meeting client expectations for security and reliability. They needed a technology partner who understood business strategy, not just technical support.
Solution: GXA provided strategic IT leadership that aligned technology investments with business objectives, improved infrastructure reliability, and delivered the security posture their high-value clients expect.
500%
Bandwidth Increase
SOC 2
Type II Attested
21
Years Experience
"GXA had the technical support expertise and capacity to help improve Briggs Freeman's IT infrastructure in a timely manner. GXA's consultants speak the language of both business and IT and had the business acumen necessary to link our company's strategies to IT strategies."
What Professional Services Firms Get with GXA
Strategic IT leadership + compliance expertise + support built for knowledge-worker environments.
Strategic IT Leadership (vCIO) for Professional Services
Your Virtual CIO understands billable hour economics, client confidentiality obligations, and the unique demands of knowledge-worker firms. Technology strategy aligned with firm growth.
Monthly On-Site IT Management (vITM)
Your Virtual IT Manager visits your office monthly to review reliability and performance, address recurring issues, and ensure your technology supports client delivery.
Professional Services Stack Expertise
We know Clio, PracticePanther, CCH, QuickBooks, iManage, NetDocuments, and more. License management, integration, and optimization handled.
Compliance Documentation
ABA ethics requirements, IRS Security Six, GLBA Safeguards Rule. Documentation, risk assessments, and WISP that satisfy regulators and insurers.
Predictable IT Budgets
Know your IT spend for the entire year before January. No surprise invoices. One predictable monthly investment per user.
15-Minute Response Time
When billable hours are at stake, you cannot wait for IT support. Average 15-minute response. 24/7/365 availability. Same-day resolution on critical issues.
The Virtual IT Department Model
What makes GXA different from other IT providers? We do not just provide support. We provide IT leadership.
Strategic IT Leadership (vCIO)
Your Virtual CIO connects technology to your business plan. Quarterly reviews, annual IT budgets, and a 12-month roadmap that accounts for firm growth and client demands.
- • Long-term technology planning
- • Budget development and cost optimization
- • Digital transformation guidance
- • Executive-level IT partnership
Monthly On-Site IT Management (vITM)
Your Virtual IT Manager owns day-to-day IT health. Monthly on-site visits, reliability checks, and proactive issue resolution before problems disrupt client work.
- • Monthly on-site visits
- • Reliability and performance oversight
- • Reduces recurring IT issues
- • Protects vCIO from firefighting
Frequently Asked Questions
Common questions from professional services firms considering a partnership with GXA.
How do you support law firm confidentiality requirements?
We implement encryption, access controls, and audit logging that satisfy ABA Rule 1.6 requirements. Our SOC 2 Type II attestation provides independent verification of our security controls.
Can you help with IRS Security Six compliance for our accounting firm?
Yes. We provide the Written Information Security Program (WISP), risk assessments, and technical controls required by IRS Security Six. We also help document compliance for cyber insurance.
What practice management systems do you support?
We support all major professional services platforms including Clio, PracticePanther, CCH, Thomson Reuters, iManage, NetDocuments, QuickBooks, and Sage. We handle integration, optimization, and user support.
How quickly can you respond when our systems go down during a deadline?
Average 15-minute response for critical issues. When billable hours and client deadlines are on the line, we are available 24/7/365.
How We Work Together
A proven process for smooth onboarding and continuous improvement:
Discovery
We learn your business, goals, and high-level IT and security gaps.
Onboarding
We deploy our tools, document your environment, complete a deep assessment, deliver a gap report, and transition support to GXA.
Strategic Planning
Your vCIO builds a 12-month IT and security roadmap aligned with your objectives and budget.
Optimization
We execute the roadmap and continuously refine standards—so IT gets cleaner, quieter, and more strategic over time.
Ready to Accelerate Your Firm's Growth?
Your clients expect exceptional service. Your technology should help you deliver it. Let's make sure your IT is an asset that drives growth, not a liability that holds you back.