Your Virtual IT Department
Strategic leadership, operational discipline, and a full support team—without the headcount.
No sales pitch. Just clarity.
At a Glance
Two dedicated IT leadership roles
vCIO + vITM
Support & Engineering Team
Shared team for tickets, projects, and escalations
15-min avg response
24/7 support and monitoring
gShield Security
Enterprise-grade Security, SOC 2 Type II attested
Predictable monthly cost
No per-ticket charges
Most companies come to us when...
Sound familiar? You don't need more support—you need a real IT department structure.
Trusted by Texas businesses including
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The Four Layers of Your Virtual IT Department
Click to explore each role in detail
Strategic Layer Virtual CIO (vCIO)
Your Strategic Technology & AI Leader
Virtual CIO (vCIO)
Your Strategic Technology & AI Leader
Your vCIO is the executive-level partner who connects technology to your business plan. They're not resetting passwords—they're deciding which projects, platforms, and AI initiatives move the needle for growth, security, and profitability.
Key Responsibilities
- Build a 12-month technology & AI roadmap
- Tie IT strategy directly to your business goals and KPIs
- Prioritize and sequence major initiatives (cloud, security, apps, data)
- Shape budgets and investment decisions with clear business cases
- Lead quarterly strategy reviews with your leadership team
- Coordinate with your vITM so strategy actually gets executed
Operational Layer Virtual IT Manager (vITM)
Your IT Operations & Alignment Leader
Virtual IT Manager (vITM)
Your IT Operations & Alignment Leader
If your vCIO owns the roadmap, your vITM owns the day-to-day health of your environment. Your vITM enforces standards, reduces IT "noise," and keeps systems in a known-good state so your team experiences consistent, reliable IT.
Key Responsibilities
- Drive and enforce IT standards across sites, users, and devices
- Reduce recurring issues by fixing root causes, not just tickets
- Own patching, backups, monitoring, and platform hygiene
- Lead proactive alignment reviews and cleanup of technical debt
- Coordinate onboarding/offboarding with a documented process
- Align GXA's service desk, your internal IT, and vendors around one plan
Support Layer Your Support Team
Technical Execution & Problem Solving
Your Support Team
Technical Execution & Problem Solving
Behind your vCIO and vITM is a full service desk and engineering team handling tickets, changes, and day-to-day technical work. They're the ones making sure your people get help fast, issues are fully resolved, and your environment stays stable.
What Your Support Team Provides
- Fast response on tickets and requests
- 24/7 monitoring of critical systems
- Experienced engineers across cloud, network, security, and apps
- Proactive maintenance, patching, and updates
- Clear communication and high first-contact resolution
- Thorough documentation of systems, changes, and fixes
Security Layer gShield Security
Protecting Your Reputation, Data & Business
gShield Security
Protecting Your Reputation, Data & Business
Security isn't an add-on—it's woven into everything we do. gShield is our integrated security layer that protects your business from email compromise, wire fraud, ransomware, and the attacks that break trust with your clients. Every Virtual IT Department includes gShield Tools as standard.
What gShield Provides
- 24/7 Managed Detection & Response (MDR) and SOC Services
- Quarterly phishing simulation campaigns to test employee readiness
- Annual security awareness training for all employees
- Monthly internal and external vulnerability scans
- Zero-day vulnerability alerts and guidance
- Annual "light" penetration test to simulate real-world attacks
- Annual risk assessment with executive summary and action plan
Why This Is Different
Most MSPs give you a "vCIO" in name only. We protect the role so it stays strategic.
The Problem with Traditional MSP "vCIOs"
Here's what usually happens:
An MSP assigns you a "vCIO" or "technology advisor," but that person is really an account manager juggling 20–30 clients, and a glorified salesperson whose main job is to upsell the next project or product bundle.
When something breaks, they jump into troubleshooting. When a vendor needs chasing, they own it. When tickets pile up, they step in to help. And in between, they're pitching you on more tools, projects and add-ons.
Within six months, your "strategic" person is spending most of their time on operational noise. Strategy gets pushed to "next quarter" over and over again.
The GXA Difference
We separate strategy, operations, and execution so each role can do its job well:
- Your vCIO stays focused on roadmap, budgets, AI, security posture, and business outcomes.
- Your vITM owns day-to-day IT health, standards, vendors, and alignment work—shielding the vCIO from firefighting.
- Your Support & Engineering Team handles tickets, changes, and hands-on technical work.
Your vCIO doesn't manage tickets. They don't run the help desk. They don't get pulled into every outage.
This is how real enterprise IT departments work—CIOs lead strategy; IT managers and operations teams run the day-to-day. GXA brings that same separation of strategic vs. operational roles to the small and mid-market, so your "virtual IT department" actually functions like a real one.
"They don't just fix problems—they prevent them. Our staff barely notices IT anymore, and that's exactly what we need."
Tony Montez
IT Director, Covenant Church
What You Avoid
With a true vCIO + vITM + Support Team model, you don't have to deal with:
What This Means for You
When your vCIO, vITM, and Support Team are working in sync, you get:
Technology planning that actually happens
A vCIO who isn't stuck in tickets can stay focused on your 12-month roadmap.
A strategic partner who knows your business
Your vCIO understands your model, margins, risks, and growth plans—not just your network diagram.
Strategic projects that move forward
Your vITM owns execution and follow-through so initiatives don't stall after the kickoff meeting.
Real guidance on AI and automation
Clear recommendations on where AI fits your workflows, not generic "you should use AI" advice.
Less noise, more stability
The vITM and Support Team work together to drive down recurring issues and keep systems in a known-good state.
Same-day support and long-term strategy
Users get fast help from the Support Team, while your vCIO and vITM stay focused on the bigger picture.
Is This Right For You?
We're selective about who we work with—here's how to know if we're a fit.
Great Fit
- 20–500 employees who've clearly outgrown their current MSP
- Technology directly impacts growth, client service, or compliance
- Want executive-level IT guidance, not just "someone to call when it breaks"
- Thinking seriously about AI, automation, or cloud over the next 12-months
- Value a strategic partner, not an account manager who shows up to upsell
- Downtime or security incidents cost you real money and reputation
Not the Right Fit
- Looking for the cheapest option—we compete on value, not price
- Just need break-fix support with no interest in strategic planning
- Fewer than 15 employees (we're built for growing mid-market)
- Retail, restaurant, or government (not our specialty)
- Not ready to invest in a real IT partnership
No hard feelings—we'd rather be honest upfront than waste your time.
This model works whether you:
Want to replace your current MSP entirely and have GXA act as your full Virtual IT Department
Want to keep an internal IT person or small team and layer on GXA's vCIO, vITM, and engineering in a co-managed partnership
What This Replaces
One predictable investment instead of managing all of this separately
Leadership + operations + execution + tooling + coverage — delivered as a system
Building In-House
+ recruiting, benefits, training, coverage gaps, turnover risk
With GXA Virtual IT Department
Predictable monthly cost
A fraction of the in-house investment
Estimated fully-loaded U.S. averages. Actual costs vary by market and role seniority.
What's Always Included
Your complete Virtual IT Department in one predictable monthly cost.
With GXA, you're not just buying "support hours"—you're getting a full IT leadership and execution model:
vCIO
- 12-month technology & AI roadmap tied directly to your growth, risk, and profitability goals
- Dedicated vCIO who learns your business, industry, and regulatory landscape
- Quarterly business reviews with your leadership team (roadmap, budget, security posture, progress)
- Clear, living roadmap documentation updated at least quarterly—no more "strategy that only lives in a slide deck"
- Vendor management—we coordinate your technology vendors so you don't have to
vITM
- Virtual IT Manager owning the day-to-day health and standards of your environment
- Monthly health & alignment onsite check-ins to review noise, trends, and system status
- Enforcement of IT standards across users, devices, sites, and vendors
- Project coordination & execution oversight for rollouts, migrations, and upgrades
- Structured onboarding/offboarding to keep access clean and secure
Service Desk & Engineering
- Full technical support team handling user issues and requests within defined support hours
- Continuous monitoring & alerting across your critical systems and security stack
- Fast, predictable response times (target 15-minute average during business hours)
- Proactive maintenance (patching, updates, performance tuning) handled for you
- Documented environment—systems, changes, and fixes recorded so nothing lives in one person's head
gShield Security
- 24/7 Managed Detection & Response (MDR) and SOC Services
- Quarterly phishing simulation campaigns to test employee readiness
- Annual security awareness training for all employees
- Monthly internal and external vulnerability scans
- Zero-day vulnerability alerts and guidance
- Annual "light" penetration test to simulate real-world attacks
- Annual risk assessment with executive summary and action plan
Note: Fully managed clients receive 24/7 direct user support. For co-managed, direct user support is not included, but GXA includes escalation support from your internal IT team.
Security & Tooling
- Security architecture aligned to your risk profile and industry needs
- Standardized monitoring and management toolset included
- Ongoing security posture reviews baked into your vCIO and vITM cadence
Simple, Transparent Commercials
- One predictable monthly cost
- No per-ticket charges
- No "gotcha" surprise bills
You get the structure of an enterprise IT department—vCIO, vITM, Support Team, and gShield Security—without having to build it, manage it, or staff it yourself.
Security Built Into Your Virtual IT Department
Every Virtual IT Department includes gShield Tools—our comprehensive security stack. Need dedicated security leadership or regulatory compliance? Add gShield vCISO.
gShield Tools
Enterprise security stack included with every managed services agreement
- 24/7 Managed Detection & Response (MDR) and SOC Services
- Quarterly phishing simulation campaigns to test employee readiness
- Annual security awareness training for all employees
- Monthly internal and external vulnerability scans
- Zero-day vulnerability alerts and guidance
- Annual "light" penetration test to simulate real-world attacks
- Annual risk assessment with executive summary and action plan
gShield vCISO Basic
Dedicated security leadership with GRC platform for growing organizations
- Dedicated vCISO for security leadership and strategy
- GRC Platform with quarterly maturity updates
- Annual in-depth risk assessment with InfoSec executive report
- Security policies and incident response plan development
- Annual tabletop exercises for incident response
- 3rd party vendor documentation and annual review
- Quarterly InfoSec Review (QISR) meetings
- Quarterly security questionnaires and user access reviews
gShield vCISO Compliance
Full regulatory compliance support for HIPAA, SOC 2, PCI, CMMC, and more
- Regulatory compliance support (HIPAA, PCI-DSS, SOC 2, CMMC, GDPR)
- GRC Platform for compliance management
- Periodic security risk assessments against regulatory frameworks
- Plan of Action & Milestones (POA&M) for remediation tracking
- Compliance audit preparation and evidence gathering
- Security policies tailored to compliance requirements
Security Tools Included with gShield
Getting Started
Two ways to bring a Virtual IT Department to your business
Fully Managed Virtual IT Department
We become your entire IT department
- Dedicated vCIO for strategy, roadmap, budgets, AI, and risk
- Virtual IT Manager (vITM) owning day-to-day IT health, standards, vendors, and onboarding/offboarding
- Full service desk and engineering team supporting all users within agreed business hours
- Continuous monitoring and security management across your environment
- Project and vendor coordination handled for you under one plan
- Predictable monthly investment for your entire Virtual IT Department
Co-Managed Virtual IT Department
We partner with your existing IT team
- Same vCIO and vITM leadership as Fully Managed
- Your internal IT handles direct user support (Tier 1)
- GXA provides escalation support, engineering, and projects
- Access to enterprise-grade tools, vendor relationships, and training
- vITM coordinates your IT person, GXA engineers, and vendors as one team
- Grow your internal IT's skills through GXA's monthly training events
Ready for a real IT department?
Let's talk about what a Virtual IT Department could look like for your business. No sales pitch—just an honest conversation.
30-minute discovery call • No commitment required