IT That Accelerates Your Practice Growth
Your IT should make patient care easier, not harder. GXA provides strategic IT leadership, EHR optimization, and HIPAA compliance—handled—so you can focus on what matters: your patients.
21
Years serving Texas healthcare
15 min
Average response time
SOC 2
Type II attested
We support your healthcare stack:
Epic Cerner athenahealth eClinicalWorks Microsoft 365Is Your IT Accelerating—or Slowing—Patient Care?
Healthcare practices need IT that keeps up with the pace of patient care. When technology slows you down, it costs you time with patients and creates frustration for your staff. Here's what we hear from practices before they partner with GXA:
Common Challenges We Solve
These issues may feel like IT problems, but they're really symptoms of missing IT leadership and standards. Here's what we hear from healthcare practices before they partner with GXA.
EHR Systems Slowing Patient Care
Your EHR should accelerate care, not slow it down. Integration gaps, slow performance, and workflow friction cost you time with every patient.
- ▸ EHR performance issues during peak patient hours
- ▸ Manual data entry between disconnected systems
- ▸ Lab results and imaging not flowing into patient records
- ▸ Telehealth platforms not integrated with scheduling
- ▸ Staff workarounds creating data quality issues
Vendor Complexity Draining Your Time
You coordinate between your EHR vendor, billing service, phone system, and a dozen other IT vendors. Every issue becomes a game of who's responsible.
- ▸ No single point of contact for IT issues
- ▸ Finger-pointing between vendors when problems arise
- ▸ Contract renewals and license management falling through cracks
- ▸ Vendor updates breaking integrations with other systems
- ▸ Hours lost coordinating between support teams
Inconsistent Technology Across Locations
Each clinic has different equipment, different setups, different problems. Staff can't move between locations without relearning systems.
- ▸ No standard workstation or device configuration
- ▸ Different printers, scanners, and peripherals at each site
- ▸ Inconsistent Wi-Fi and network performance
- ▸ New location setup takes weeks instead of days
- ▸ IT support quality varies by location
HIPAA Compliance Creating Overhead
You know HIPAA is important, but compliance documentation, risk assessments, and audits consume time you could spend on patient care.
- ▸ Annual risk assessments incomplete or outdated
- ▸ Business Associate Agreements scattered across files
- ▸ No clear audit trail for access to patient records
- ▸ Staff security training inconsistent or missing
- ▸ Uncertainty about new HIPAA Security Rule requirements
Why Choose GXA for Healthcare
We're not generic IT support. We understand clinical workflows, EHR integrations, and the specific challenges of keeping healthcare practices running smoothly.
Built for Clinical Workflows
We understand patient flow, exam room technology, and the specific IT needs of healthcare practices—not just generic office setups.
HIPAA Compliance Expertise
SOC 2 Type II attested. We handle risk assessments, documentation, and audit preparation so you can focus on patient care.
Reduce Operational Friction
EHR performance, system integrations, and workflow optimization. Less time fighting technology, more time with patients.
One Team, All Your Vendors
We coordinate across your entire healthcare IT ecosystem—EHR, billing, labs, telehealth, phones—so you have one point of accountability.
How GXA Helps Healthcare Practices
We focus on EHR optimization, vendor coordination, and operational efficiency—so your team can deliver excellent patient care without IT getting in the way.
EHR Integration & Optimization
Seamless integration between EHR, billing, scheduling, lab systems, and telehealth. We manage the complexity so you focus on patient care.
Single Point of Accountability
One team coordinating all your IT vendors. EHR issues, phone problems, network outages—one call to GXA, and we handle it.
Standardized Multi-Location IT
Consistent technology experience across all your clinics. Same equipment, same setup, same support quality—regardless of location.
Compliance Handled for You
HIPAA documentation, risk assessments, and audit preparation—handled. We keep you compliant so you can focus on patient care.
Security as an Enabler
Protection that doesn't slow you down. SOC 2 Type II attested security, continuous monitoring, and incident response—built into your service.
Strategic IT Planning
Your vCIO builds a 12-month technology roadmap aligned with practice growth. Every IT investment explained and justified. No surprise projects.
What Healthcare Practices Get with GXA
Strategic IT leadership + healthcare stack expertise + support built for patient care environments.
Strategic IT Leadership (vCIO) for Healthcare
Executive-level technology planning that accounts for HIPAA requirements, EHR workflows, patient data protection, and practice growth objectives.
Monthly On-Site IT Management (vITM)
Your Virtual IT Manager visits monthly to review standards, address recurring issues, and ensure technology supports—not slows—patient care.
Healthcare Stack Expertise
We know Epic, Cerner, athenahealth, eClinicalWorks, and the ecosystem of healthcare IT. EHR optimization, integration, and support—handled.
Vendor Management
We handle your EHR vendor, phone systems, medical device integrations, and software renewals. One point of contact for all your IT vendors.
Predictable IT Budgets
Know your IT spend for the entire year before January. No surprise invoices. One predictable monthly investment you can plan around.
15-Minute Response Time
When patient care is at stake, you can't wait for IT support. Average 15-minute response. 24/7/365 availability. Same-day resolution on critical issues.
The Virtual IT Department Model
What makes GXA different from other MSPs? We don't just provide support—we provide IT leadership.
Your vCIO: Strategy & 12-Month Roadmap
Your Virtual CIO connects technology to your practice goals. Quarterly reviews, annual IT budgets, and a 12-month roadmap that accounts for growth, compliance, and operational efficiency.
- • Long-term technology planning
- • Budget development and cost optimization
- • HIPAA compliance strategy
- • Executive-level IT partnership
Your vITM: Health & Standards
Your Virtual IT Manager owns day-to-day IT health. Monthly on-site visits, standards enforcement, and proactive issue resolution—before problems impact patient care.
- • Monthly on-site visits
- • Standards enforcement across locations
- • Reduces recurring IT issues
- • Protects vCIO from firefighting
HIPAA Compliance Handled
You know HIPAA is important. But you became a healthcare provider to care for patients, not to manage compliance documentation. GXA handles the IT side of HIPAA so you can focus on what matters.
SOC 2
Type II Attested Security
Annual
Risk Assessments Included
24/7
Security Monitoring
Frequently Asked Questions
Common questions from healthcare practices considering a partnership with GXA.
How do you handle HIPAA compliance?
We provide complete HIPAA compliance support including annual risk assessments, policy documentation, staff security training, and audit preparation. Our SOC 2 Type II attestation demonstrates our commitment to security controls that meet healthcare requirements.
Can you support our specific EHR system?
Yes. We have experience with Epic, Cerner, athenahealth, eClinicalWorks, and many other EHR platforms. We handle integration, optimization, and coordination with your EHR vendor.
What's your response time for patient care-impacting issues?
Average 15-minute response for critical issues. When patient care is at stake, we prioritize accordingly—available 24/7/365 with same-day resolution on critical problems.
How do you handle multi-location practices?
We standardize technology across all your locations so staff can move between clinics seamlessly. Same equipment, same configurations, same support quality everywhere.
How We Work Together
A proven process for smooth onboarding and continuous improvement:
Discovery
We learn your business, goals, and high-level IT and security gaps.
Onboarding
We deploy our tools, document your environment, complete a deep assessment, deliver a gap report, and transition support to GXA.
Strategic Planning
Your vCIO builds a 12-month IT and security roadmap aligned with your objectives and budget.
Optimization
We execute the roadmap and continuously refine standards—so IT gets cleaner, quieter, and more strategic over time.
Ready for IT That Supports Patient Care?
Your practice's growth depends on reliable technology. Let's make sure your IT is an asset that accelerates care—not a barrier that slows it down.