Growing Pains at a Healthcare Leader
E-Care Emergency Centers, a network of state-of-the-art private emergency rooms in the Dallas-Fort Worth Metroplex, was facing serious growing pains. Their original facilities in McKinney and Frisco proved so popular that executives wanted to build new locations—but the existing technology infrastructure was diagnosed as insufficient for their ambitious objectives.
Originally, E-Care’s network servers were situated in an upgraded utility closet at the McKinney location. As success generated growth, the equipment wasn’t scalable enough to add new locations easily. They also faced risks from electrical outages, which had the power to take down computer access at multiple facilities.
The Right IT Medicine
E-Care called on GXA Network Solutions for a business solution—and fast. Key issues to address included growth and scalability, HIPAA security and compliance, and improved staff collaboration and patient response times.
A New Secure, Scalable Private Network
GXA migrated E-Care’s servers to an enterprise-grade data center, designed and managed directly by GXA:
- Downtime virtually eliminated: Before, electrical outages could have taken down the entire network. After, the migrated network has yet to go down
- Cost savings: Better uptime has cut the costs of downtime and lost productivity
- Effortless scaling: New locations can be added at will with increased performance and uptime
Robust Backup and Disaster Recovery
The new data center setup offered benefits beyond scalability:
- Diminished business risk: GXA’s solution ensures continuous medical care, even in case of catastrophic events
- Regulatory compliance: Complete compliance with HIPAA and other regulations
Upgraded Applications and Services
GXA upgraded server equipment and technology to support state-of-the-art medical equipment and services:
- Continuous medical care: 24 hours a day, 7 days a week delivery enabled by removing network downtime threats
- Simplified IT administration: Single point of contact for all technology needs
- Shorter waits: Average 30-minute door-to-doctor wait time for patients
24/7 Rapid Response Managed Services
With managed services provided around the clock, GXA completely freed E-Care from the burden of dealing with IT infrastructure:
- Extended support: Expanded from 10-to-10 to 24/7/365 coverage
- Average response time: Fell to under one hour, even at peak times
The Results
By advising and implementing strategic technological solutions, GXA helped catalyze E-Care’s growth. They’ve opened new facilities and continue moving forward with ambitious expansion plans—all built on a technology foundation that scales with them.
About E-Care Emergency Centers
E-Care Emergency Centers provides a wide array of patient care services through its free-standing state-of-the-art facilities located across North Texas. They specialize in emergency center medical care for all injuries and illnesses, offering a full range of imaging and lab capabilities while averaging a 30-minute door-to-doctor time.