The Critical Care Challenge
Integrity Transitional Hospital (ITH) specializes in extended acute care for medically complex patients with critical illnesses. For a hospital that needs its technological infrastructure to work seamlessly at all times, the technology problems they faced were threatening both patient care and business growth.
“At Integrity Transitional Hospital, we complement traditional hospitals by meeting the needs of those who require a little more time to fully recover from their illnesses,” explains CFO Prentice Sanders. “We create individual treatment plans for every patient to assure that all of his or her medical needs are met.”
The Diagnosis
When GXA assessed ITH’s technology, the symptoms were severe:
- Recurring network outages disrupting hospital operations
- Technical support issues not addressed in a timely manner
- Chronic pharmacy system problems hampering medication dispensing
- Outdated backup processes with non-existent disaster recovery
- Underperforming applications unable to meet growing clinical and financial needs
The diagnosis was clear: although ITH was becoming increasingly well-known for its medical advances, its IT infrastructure consisted of an antiquated network system and inadequate applications that couldn’t support the hospital’s mission.
The Treatment Plan
GXA stepped into the role of Virtual CIO, developing a comprehensive treatment plan focused on ITH’s three top priorities:
- Improve and speed up patient services
- Generate new revenue opportunities
- Enable scalability for growth
Phase 1: Infrastructure Transformation
At the heart of the solution was a robust, scalable, and secure hybrid cloud infrastructure:
- Cloud-based applications for performance and cost efficiency
- On-premises servers for security and organizational control
- Fiber Internet service for faster, more reliable connectivity
Phase 2: Clinical Application Upgrades
With the network foundation in place, ITH was empowered to upgrade aging applications:
- Faster response times to patient needs
- Patient care enabled 24/7 year-round
- Advanced clinical and billing applications
- State-of-the-art medical equipment integration
Phase 3: Business Continuity
GXA implemented a secure, fully HIPAA-compliant backup and disaster recovery system:
- Ensured continuation of medical services in catastrophic events
- Protected critical patient data
- Maintained regulatory compliance
Phase 4: Ongoing Partnership
GXA now functions as ITH’s full IT department:
- 24/7 rapid response with under 60-minute guaranteed response times
- Proactive monitoring to minimize technology problems
- Vendor management and ongoing maintenance
- Strategic guidance for technology investments
The Prognosis
Today, Integrity Transitional Hospital has an IT system whose excellence matches that of its patient care. The hospital can focus on what matters most—patient outcomes and business growth—knowing their technology will always be robust, redundant, and working.
As CFO Prentice Sanders puts it: “GXA Network Solutions has proven itself to have both the technological prowess and the business insight to turn IT into a driving force for faster growth and improved patient care.”