Solutions
Multiple Technology Vendors. Nobody Takes Ownership.
Your ISP blames the software vendor. The software vendor blames the hardware. Meanwhile, you're stuck in the middle, playing phone tag while your business sits idle. There's a better way.
The Vendor Blame Game
Most organizations rely on a mix of technology vendors—an ISP for internet, a cloud provider for email, multiple software vendors for core applications, a hardware provider for infrastructure, and an IT vendor for support when issues arise.
Your email stops working
You call your IT person. They say it's the internet. You call the ISP.
ISP runs diagnostics
"Internet is fine. Must be your email server or firewall." Back to square one.
You call your cloud provider
"We don't see any issues. Check with your ISP or local IT." You've now spent 3 hours and the problem persists.
Meanwhile, nobody takes ownership
Your team can't access email. Sales stop. Operations grind to a halt. And you're stuck coordinating between vendors who refuse to take responsibility.
Sound familiar?
Signs You're Stuck in Vendor Chaos
What Vendor Chaos Costs You
Wasted Time
Your team spends hours playing traffic cop between vendors instead of focusing on business priorities. Every ticket becomes a blame game, problems drag on, and productivity tanks.
Hidden Costs & SaaS Sprawl
Without someone owning vendors, subscriptions quietly multiply. You end up paying for features nobody uses, buying multiple tools that do the same thing in different departments, and missing integrations that could automate work and reduce manual effort. The result: higher spend, more complexity, and less value from the tools you already own.
Longer Downtime
When something breaks, vendors point fingers and resolution takes days instead of hours. No one sees the full picture, so your business sits idle while they argue about whose problem it is.
Security & Compliance Gaps
Unmanaged vendors and SaaS tools create blind spots. Shadow IT, unmanaged accounts, and inconsistent security settings leave gaps that attackers and auditors can both exploit—while each vendor assumes "someone else" is responsible.
One Throat to Choke
GXA acts as your single point of accountability for all technology vendors. When something breaks, you call us once. We own the problem end-to-end—no finger-pointing, no phone tag, no excuses.
Vendor Management Services
Your vITM manages relationships and enforces standards with ISPs, software vendors, cloud platforms, phone systems, and copier providers. We make sure contracts, support, and configurations all align to your security and operations playbook.
SaaS & Cost Optimization
We regularly review your SaaS and licensing footprint to cut waste and reduce sprawl—eliminating duplicate tools, right-sizing licenses, and uncovering features you're already paying for but not using.
Automatic Rate & Renewal Reviews
We proactively review ISP renewals and key SaaS contracts, so you're not auto-renewing at inflated rates or stuck in legacy plans that no longer fit your size and usage.
Full Procurement Support
From hardware recommendations to ordering, receiving, inspection, and provisioning, we handle the procurement process end-to-end. You get standardized, ready-to-go equipment without chasing vendors or tracking shipments.
How GXA Eliminates Vendor Chaos
Your vITM Owns Vendor Relationships
Every GXA client gets a dedicated Virtual IT Manager who manages day-to-day relationships with your ISP, cloud providers, software vendors, phone systems, and copier providers. Included in all packages.
We Coordinate All Troubleshooting
When issues span multiple vendors, we handle the coordination. You're not playing phone tag between the ISP, cloud provider, and hardware vendor—we manage all of that behind the scenes.
Proactive Contract Management
We track renewal dates and automatically negotiate better rates on ISP contracts and SaaS subscriptions. No more surprise price increases when vendors try to auto-renew at inflated rates.
Full Procurement Services
Need new hardware? We recommend the right equipment, handle ordering, inspect it when it arrives, provision it with your settings, and deliver it ready-to-use. No vendor coordination required from you.
From Chaos to Clarity
BEFORE GXA
- 5+ vendors to coordinate
- Hours spent on phone tag
- Finger-pointing when things break
- Auto-renewals at inflated prices
- Nobody takes ownership
AFTER GXA
- Single point of contact
- GXA coordinates all vendors
- One throat to choke
- Proactive rate negotiation
- Full accountability
Vendor Management Included in Every Package
Whether you choose Fully Managed IT or Co-Managed IT, vendor management services are always included.
Fully Managed IT
- 24/7 helpdesk support
- Dedicated vITM (monthly on-site)
- Technology vendor management
- Procurement services
- Automatic rate shopping
Co-Managed IT
- 24/7 escalation support (Tier 2/3)
- Dedicated vITM (monthly on-site)
- Technology vendor management
- Procurement services
- Automatic rate shopping
Ready to Eliminate Vendor Chaos?
Stop playing referee between technology vendors. Get single-point accountability and vendor management services that actually work.