Solutions
Your IT Team Is Drowning. You Don't Need to Replace Them.
Internal IT teams are stretched thin—handling user support, managing infrastructure, fighting fires, and expected to be experts in everything. There's a better way to support your team without replacing them.
The Impossible Expectations of Modern IT Teams
Your IT team is expected to be everything: Help desk support, security expert, network engineer, cloud architect, compliance officer, and strategic advisor. All while keeping the lights on 24/7.
The Reality of Today's IT Demands
What Leadership Expects:
- • Fast response to all user issues
- • Zero downtime, perfect reliability
- • Enterprise-grade security
- • Strategic technology guidance
- • Cloud migration leadership
- • Compliance expertise
What IT Actually Has:
- • 1-2 generalists doing everything
- • No time for strategic projects
- • Skill gaps in specialized areas
- • Budget for only critical hires
- • Always on-call, never off
- • Constant pressure, high stress
This isn't sustainable. Something has to give.
Signs Your IT Team Needs Backup
What Overwhelmed IT Teams Cost Your Business
Burnout & Turnover
Overworked IT staff leads to poor morale, mistakes, and expensive turnover. Replacing a skilled IT professional costs 6-9 months of salary.
Security Vulnerabilities
Skill gaps in cybersecurity leave your business exposed to ransomware, data breaches, and compliance failures that could cost millions.
Stalled Innovation
When IT is stuck fixing day-to-day issues, strategic initiatives like cloud migration, AI adoption, and digital transformation get pushed aside.
Escalating Costs
Hiring full-time specialists for every skill gap is expensive. A network engineer, security analyst, or cloud architect each requires a competitive salary plus benefits.
Fill the Gaps Without Replacing Your Team
GXA's Co-Managed IT model extends your internal IT team with enterprise-level expertise, tools, and support—without the cost of hiring full-time specialists.
Escalations Support
Strategic Partner
Staff Replaced
A Message for IT Directors & Managers
We're Not Here to Replace You
You might be worried that bringing in an outside IT partner means your job is at risk. We get it. That's not what Co-Managed IT is about.
We're Here to Back You Up.
You stay in control.
- • You remain the face of IT to your users and leadership.
- • You own the line-of-business apps and institutional knowledge only you have.
- • You lead the internal projects that matter most to your organization.
We plug in behind you.
- • vCIO works hand-in-hand with you to build the IT roadmap, budget, and business case with your executives.
- • A proactive vITM partners with you to build IT and security standards that cut down "IT noise," so you're not spending your valuable time chasing tickets and recurring issues.
- • Security, monitoring, and specialized engineering so you're not expected to be an expert in everything.
- • Overflow and escalation support so big incidents, complex projects, and vacations don't become career risk.
How Co-Managed IT Works
Your internal IT team stays in control as the front-line helpdesk and face of IT to your users. GXA plugs in behind them with strategy consulting, security, enterprise tools, and escalation support so they're not carrying everything alone.
Your Internal IT Handles:
- Front-line user support and helpdesk
- Line-of-business applications (custom apps, third-party configurations)
- Internal projects and initiatives that require deep institutional knowledge
- Day-to-day onsite tasks and user relationships
GXA Provides:
- Strategic leadership (vCIO) to co-own roadmap, budget, and IT/business alignment
- Operational leadership (vITM) to drive standards, reduce IT noise, and keep day-to-day IT healthy
- Tier 2/3 engineering and escalation support for complex issues and major incidents
- Security and monitoring (gShield, SOC, toolset) to provide 24/7 visibility, threat detection, and a stronger backbone for your environment
Your team gets empowered. They get the backup and depth they need to succeed.
What's Included in Co-Managed IT
Tier 2/3 Escalation Support
Your internal IT handles user support and routine tasks. When they hit a wall, they escalate to GXA's senior engineers for backup on complex issues.
Fill Skill Gaps
Access cybersecurity experts, cloud architects, network engineers, and compliance specialists without hiring full-time employees.
Tool Access & Training
Your team gets access to enterprise-grade tools for ticketing, monitoring, and security training—plus the training to use them effectively.
gShield Security
Enterprise-grade security stack including MDR, SOC monitoring, phishing simulation, and security awareness training to protect your environment.
Virtual IT Manager Support
Monthly on-site collaboration with a dedicated vITM who works alongside your team to improve processes, reduce recurring issues, and maintain standards.
Strategic vCIO Guidance
Quarterly strategy reviews with a senior technical consultant to align technology investments with business goals and plan for growth.
24/7 NOC Monitoring
Round-the-clock network monitoring and alerting so your team isn't on-call every night and weekend. Peace of mind for everyone.
The Math Makes Sense
Hiring Full-Time Specialists
Hiring 3 specialists can cost more than your entire IT budget
GXA Co-Managed IT
Includes all expertise, tools, monitoring, and strategic guidance
Get enterprise-level IT expertise at a fraction of the cost of hiring dedicated specialists.
Give Your IT Team the Support They Deserve
Let's review your environment and design a Co-Managed IT plan that elevates the work your team is already doing.