Richardson IT Services

Yes. Richardson is GXA headquarters. The office is at 269 W. Renner Pkwy, Ste 100, Richardson, TX 75080, in the heart of the Telecom Corridor. GXA was founded in Richardson in 2004 and incorporated in 2008, and the Renner Pkwy office is the company’s fifth location since inception. Sales: (972) 630-3323. Helpdesk: (972) 630-3303.

Managed IT services is an outsourced model where a provider like GXA takes responsibility for all or part of your technology for a predictable monthly fee. It covers 24/7 helpdesk support, network and endpoint monitoring, cybersecurity, cloud management, backup, and strategic IT planning. Unlike break-fix IT, managed services are proactive: systems are monitored and maintained so problems are prevented rather than repaired after the fact.

GXA prices managed IT per user, per month, so cost scales predictably as your Richardson team grows. The rate depends on three things: how many users and endpoints you have, which compliance frameworks apply (HIPAA, SOC 2, PCI-DSS, CMMC), and how much security and strategic leadership you need. Most GXA clients are mid-market companies with 20 to 500 employees and $5M to $100M in revenue. Call (972) 630-3323 for a quote on your specific environment.

Every GXA engagement includes a dedicated virtual CIO for 12-month technology roadmaps and quarterly business reviews, a virtual IT Manager on-site four days per month, virtual CISO security leadership, a 24/7/365 helpdesk with a 15-minute average response time, gShield managed detection and response with 24/7 SOC monitoring, proactive network and endpoint monitoring, cloud management, backup and disaster recovery, and IT vendor management — all under one monthly per-user fee.

GXA maintains a 15-minute average response time for support requests, 24 hours a day, 365 days a year. Most issues are resolved remotely by engineers at the Richardson headquarters. Because the office is in Richardson itself, anything genuinely urgent that needs hands on hardware can be covered same-day. GXA resolved 44,810 client problems in 2025.

Yes. Every GXA client is assigned a virtual IT Manager (vITM) who visits on-site four days per month for proactive maintenance, standards enforcement, and relationship building. Richardson clients are the closest to the GXA headquarters at 269 W. Renner Pkwy, Ste 100, so urgent on-site coverage is a short drive rather than a dispatch across the metroplex.

GXA serves Richardson businesses with roughly 20 to 500 employees and $5M to $100M in revenue. The common thread is companies that have outgrown break-fix IT and need strategic technology leadership, documented standards, and security maturity rather than someone to call when something breaks. GXA does not serve retail or restaurant operations.

Most clients are fully onboarded in 60 to 90 days. Onboarding begins with a no-cost consultation, after which your vCIO builds a 90-day plan covering documentation, standards alignment, security baseline, vendor transitions, and handoff from your current provider. GXA runs in parallel with your existing provider until the cutover is clean, so coverage never lapses.

Days 1 to 30 are discovery and documentation: your virtual IT Manager inventories assets, captures current state, and flags immediate risks. Days 31 to 60 are the standards rollout: patch baselines, security tooling, backup verification, and account hygiene. Days 61 to 90 are strategic: your virtual CIO presents a 12-month roadmap aligned to your business goals and budget, and the first quarterly business review is scheduled.

Choose Fully Managed IT when you have no internal IT staff, or when the staff you have are being consumed by tickets instead of projects — GXA becomes the entire IT department. Choose Co-Managed IT when you already have capable internal IT people and need to add the layers they cannot cover alone: vCIO strategy, vITM operational standards, gShield security operations, specialist expertise on demand, and 24/7 escalation. Co-managed augments your team rather than replacing it.

Yes. GXA Co-Managed IT is designed for that. Your internal staff keep day-to-day user support and the institutional knowledge they already hold, while GXA supplies strategic leadership through a virtual CIO, operational standards through a virtual IT Manager, security operations through gShield, and round-the-clock escalation coverage. Roles and boundaries are documented during onboarding so nothing falls between the two teams.

Professional services firms (law, accounting, consulting), healthcare and medical practices, manufacturing and distribution, financial services, construction and commercial real estate, nonprofits and charter schools, AEC firms, government, and defense contractors. Each engagement is shaped by the controls, vendors, and regulatory risks specific to that industry.

Yes. GXA delivers cybersecurity through the gShield framework: 24/7 managed detection and response (MDR), a security operations center, email and phishing protection with simulation and training, vulnerability management, and virtual CISO security leadership. GXA is SOC 2 Type II attested and ISO 9001:2015 certified, and supports HIPAA, PCI-DSS, SOC 2, and CMMC compliance programs.

HIPAA for healthcare, SOC 2 for service organizations, PCI-DSS for payment card environments, CMMC for defense contractors, and general security frameworks such as NIST CSF and CIS Controls. The gShield vCISO Compliance tier adds a GRC platform, compliance assessments, evidence collection, and audit preparation support led by a named virtual CISO.

Yes. GXA signs Business Associate Agreements for Richardson healthcare organizations subject to HIPAA. The supporting stack covers HIPAA-required safeguards: encrypted endpoints, audited backups, access controls, BAA-eligible cloud services, and documented incident-response procedures. A virtual CISO leads the security program, and the gShield vCISO Compliance tier adds audit preparation.

The Virtual IT Department gives a mid-market company enterprise-grade IT leadership without full-time executive hires. You get a virtual CIO for strategy and 12-month roadmaps, a virtual IT Manager who visits monthly and owns day-to-day IT health, a virtual CISO for security leadership, and a 24/7/365 helpdesk behind them — a complete IT organization for a fraction of the cost of building one in-house.

A vCIO, or virtual Chief Information Officer, delivers executive-level technology strategy on a fractional basis: 12-month roadmaps, IT budget planning, vendor strategy, and quarterly business reviews. Richardson companies typically need one when technology decisions start affecting growth, risk, or compliance but the business cannot justify a full-time CIO salary. Every GXA Virtual IT Department engagement includes a named vCIO.

GXA serves all of Richardson from its headquarters at 269 W. Renner Pkwy, Ste 100, including the Telecom Corridor along US-75, CityLine, the Richardson Innovation Quarter (IQ), the Collins/Arapaho district, and the business corridors along the President George Bush Turnpike. Richardson is one of 11 Texas service locations; neighboring cities served include Dallas, Plano, Garland, Frisco, and McKinney.

Three differences come up most often. First, every GXA client gets a named vCIO, vITM, and vCISO rather than a rotating ticket queue. Second, that vITM is on-site four days per month; most providers rarely visit at all. Third, GXA is SOC 2 Type II attested and ISO 9001:2015 certified under annual JAS-ANZ audits since January 2019, a three-time Inc. 5000 honoree, and a 2024 MSP Titans finalist — credentials many regional providers do not hold.

You own your data, your documentation, and your accounts. GXA hands off with a documented exit plan: account-by-account ownership transfer, knowledge-base export, hardware and license inventory, and transition support during the handover. Contract terms are written plainly and reviewed before signature, so there are no surprise lock-ins.

Call GXA sales at (972) 630-3323 or submit the form on the contact page. You get a 30-minute conversation with a senior consultant, an honest read on where your IT stands today, and a written proposal for your environment. Roughly 80% of GXA clients arrived after outgrowing a previous provider, and transitions run in parallel with your current provider so coverage never lapses.