Managed IT Services in Plano, TX

Managed IT services is an outsourced model where a provider like GXA takes responsibility for all or part of your technology for a predictable monthly fee. It covers 24/7 helpdesk support, network and endpoint monitoring, cybersecurity, cloud management, backup, and strategic IT planning. Unlike break-fix IT, managed services are proactive: systems are monitored and maintained so problems are prevented rather than repaired after the fact.

Yes. GXA provides managed IT services to Plano and Collin County businesses, including 24/7/365 helpdesk support with a 15-minute average response time, gShield cybersecurity, cloud management, and a dedicated virtual CIO for technology strategy. GXA has served Texas businesses for 21 years from its headquarters at 269 W. Renner Pkwy in Richardson, minutes from Plano via US-75 or the Dallas North Tollway.

GXA prices managed IT per user, per month, so costs scale predictably as your Plano business grows. The rate depends on three things: how many users and endpoints you have, which compliance frameworks apply (HIPAA, SOC 2, PCI-DSS, CMMC), and how much security and strategic leadership you need. Most GXA clients are mid-market companies with 20 to 500 employees and $5M to $100M in revenue. Call (972) 630-3323 for a quote on your specific environment.

Every GXA engagement includes a dedicated virtual CIO for 12-month technology roadmaps and quarterly business reviews, a virtual IT Manager who visits your Plano office on-site four days per month, virtual CISO security leadership, a 24/7/365 helpdesk with a 15-minute average response time, gShield managed detection and response with 24/7 SOC monitoring, proactive network and endpoint monitoring, cloud management, backup and disaster recovery, and IT vendor management — all under one monthly per-user fee.

GXA maintains a 15-minute average response time for support requests. The 24/7/365 help desk is staffed by experienced technicians who resolve most issues remotely. For complex problems, GXA's Richardson headquarters sits minutes from Plano, so on-site support can be dispatched the same day. GXA resolved 44,810 client problems in 2025.

Yes. Your dedicated Virtual IT Manager visits your Plano office on-site at least four days per month for proactive maintenance, standards enforcement, and hands-on support. Because GXA's Richardson headquarters is minutes from Plano's corporate corridor, technicians can also be dispatched the same business day for urgent issues that cannot be resolved remotely.

Yes — Richardson and Plano share a border. GXA's headquarters at 269 W. Renner Pkwy is minutes from Plano's corporate corridor via US-75 or the Dallas North Tollway. Your Virtual IT Manager visits your Plano office on-site monthly, and technicians can be at your door the same day for urgent issues. GXA is a neighbor, not a remote provider or a distant call center.

GXA serves businesses throughout Plano and Collin County, including Legacy West, the Shops at Legacy, Granite Park, the Dallas North Tollway corridor, the US-75 corridor, and downtown Plano. Neighboring cities GXA also serves include Frisco, Richardson, Allen, and McKinney. Plano is one of 11 Texas service locations supported from the Richardson headquarters.

GXA serves Plano businesses with roughly 20 to 500 employees and $5M to $100M in revenue, across professional services, healthcare, manufacturing, financial services, construction and real estate, nonprofits, and charter schools. The common thread is companies that have outgrown break-fix IT and need strategic technology leadership, documented standards, and security maturity. GXA does not serve retail or restaurant operations.

Structured onboarding typically runs 30 to 60 days depending on complexity, and can extend to 90 days for multi-site or compliance-heavy environments. It covers network assessment, documentation, security hardening, standards alignment, vendor transitions, and knowledge transfer. Transitions run in parallel with your current provider so your Plano team never loses coverage during the handoff.

Days 1 to 30 are discovery and documentation: your virtual IT Manager inventories assets, captures current state, and flags immediate risks. Days 31 to 60 are the standards rollout: patch baselines, security tooling, backup verification, and account hygiene. Days 61 to 90 are strategic: your virtual CIO presents a 12-month roadmap aligned to your business goals and budget, and your first quarterly business review is scheduled.

Fully Managed IT replaces your IT department entirely: GXA owns strategy, daily operations, security, and the 24/7 helpdesk. Co-Managed IT keeps your internal staff in place and adds the layers they are missing — virtual CIO strategy, virtual IT Manager standards, gShield security operations, specialist expertise on demand, and 24/7 escalation coverage. Both are priced per user, per month, and both include a named vCIO.

GXA Co-Managed IT is built for exactly that situation. Your internal staff keep day-to-day user support and the institutional knowledge they already have, while GXA supplies strategic leadership through a virtual CIO, operational standards through a virtual IT Manager, security operations through gShield, specialist expertise on demand, and 24/7 escalation coverage. GXA augments the team you have rather than replacing it.

Most MSPs in Plano focus on reactive break-fix support—they wait for tickets and resolve them. GXA operates as an IT consulting firm, providing strategic leadership through a dedicated vCIO, proactive IT management through a vITM, and security oversight through a vCISO. The practical difference is whether your provider tells you what to do next, or only responds to what already broke.

Yes. The gShield cybersecurity framework includes 24/7 managed detection and response (MDR) with SOC monitoring, vCISO security leadership, vulnerability management, phishing simulation, and security awareness training. Compliance support covers HIPAA, SOC 2, PCI-DSS, and CMMC. GXA is SOC 2 Type II attested and ISO 9001:2015 certified, and every managed IT client gets gShield Tools included.

GXA supports HIPAA for healthcare, SOC 2 for service organizations, PCI-DSS for payment card environments, and CMMC for defense contractors, alongside general frameworks such as NIST CSF and CIS Controls. The gShield vCISO Compliance tier adds a GRC platform, compliance assessments, evidence collection, and audit preparation. GXA itself is SOC 2 Type II attested and ISO 9001:2015 certified, audited annually by JAS-ANZ since January 2019.

Yes. GXA signs Business Associate Agreements for Plano healthcare organizations subject to HIPAA. The supporting stack covers HIPAA-required safeguards: encrypted endpoints, audited backups, access controls, BAA-eligible cloud services, and documented incident-response procedures. A virtual CISO leads the security program, and the gShield vCISO Compliance tier adds a GRC platform and audit preparation.

Yes. GXA provides cloud strategy, migration, and management including Microsoft 365, Azure, and private cloud. The GXA private cloud runs at 99.999% uptime, and all cloud services are managed as part of your Virtual IT Department—no separate vendors to coordinate and no second invoice to reconcile.

Yes. GXA supports hybrid and fully remote workforces with cloud infrastructure, secure remote access, endpoint management, identity and access controls, and collaboration tooling. Whether your team is in the office at Legacy West or working from home, the same 24/7/365 helpdesk and 15-minute average response time applies to every user on the plan.

The Virtual IT Department gives Plano mid-market companies enterprise-level IT leadership without full-time executive hires: a virtual CIO (vCIO) for strategy, a virtual IT Manager (vITM) for daily operations and monthly on-site visits, a virtual CISO (vCISO) for security leadership, and a 24/7 helpdesk. A vCIO delivers executive-level technology strategy on a fractional basis — 12-month roadmaps, IT budget planning, vendor strategy, and quarterly business reviews. Every GXA engagement includes a named vCIO.

GXA is SOC 2 Type II attested and ISO 9001:2015 certified (JAS-ANZ accredited, annual audits since January 2019), a Microsoft Modern Work SMB Solutions Partner, a three-time Inc. 5000 honoree (2014, 2019, 2020), and a 2024 MSP Titans finalist. Founder and CEO George Makaye is CISSP-certified. GXA has been in business for 21 years, founded in 2004.

Call GXA sales at (972) 630-3323 or submit the form on this page. You get a 30-minute conversation with a senior consultant, an honest read on where your IT stands today, and a written proposal for your environment. Roughly 80% of GXA clients arrived after outgrowing a previous provider, and transitions run in parallel with your current provider so coverage never lapses.