IT That Serves Your Citizens
Your technology should enable citizen services, not slow them down. GXA provides strategic IT leadership, compliance support, and 24/7 operations for state and local government agencies in Texas.
21
Years serving Texas organizations
15 min
Average response time
SOC 2
Type II attested
Compliance frameworks we support:
CJIS NIST CSF State Privacy Laws TX-RAMPCommon Challenges We Solve
These issues feel familiar to most government IT teams. Here's what we hear from agencies before they partner with GXA.
Legacy Systems Creating Risk
Aging infrastructure and outdated software create security vulnerabilities and operational inefficiencies. Modernization feels impossible within budget constraints.
- ▸ Systems running on unsupported operating systems
- ▸ Critical applications with no vendor support
- ▸ Manual processes that should be automated
- ▸ Integration gaps between departments
- ▸ No clear path to modernization
Compliance Requirements Growing
CJIS, state privacy laws, and cybersecurity mandates require documentation and controls your team doesn't have time to manage.
- ▸ CJIS Security Policy compliance for law enforcement data
- ▸ State-specific data protection requirements
- ▸ Annual security assessments and audits
- ▸ Incident response documentation requirements
- ▸ Vendor security vetting obligations
IT Staff Stretched Too Thin
Your small IT team handles everything from password resets to infrastructure planning. Strategic initiatives never move forward.
- ▸ Reactive support consuming all available time
- ▸ No bandwidth for security improvements
- ▸ Key person dependencies creating risk
- ▸ Difficulty recruiting and retaining IT talent
- ▸ Training and professional development neglected
Budget Constraints Limiting Progress
Limited budgets mean difficult choices between keeping systems running and making improvements. Long procurement cycles delay critical projects.
- ▸ Capital vs. operational budget restrictions
- ▸ Multi-year procurement processes
- ▸ Grant funding opportunities missed
- ▸ Cost justification requirements for every purchase
- ▸ Unexpected expenses disrupting planned projects
Why Choose GXA for Government
We understand government operations. Budget cycles, procurement requirements, compliance mandates, and the responsibility of serving the public.
Compliance Expertise
SOC 2 Type II attested. We understand CJIS requirements and state privacy regulations—and we document everything for your auditors.
Public Sector Experience
We understand government procurement, budget cycles, and the unique challenges of serving the public. No learning curve.
Local Texas Partner
21 years serving Texas organizations. Richardson headquarters with 11 locations across DFW. We're here when you need us.
Security-First Approach
Protecting citizen data is non-negotiable. Our security stack includes MDR, SOC monitoring, and continuous threat detection.
How GXA Helps Government Agencies
We focus on operational efficiency, compliance documentation, and strategic planning—so your team can serve citizens without IT getting in the way.
Legacy System Modernization
Phased modernization approach that works within budget cycles. We stabilize what you have while building a path to modern infrastructure.
Compliance Documentation & Support
CJIS compliance, state privacy requirements, and security assessments—documented and maintained. Audit-ready at all times.
IT Staff Augmentation
Extend your team's capacity without adding headcount. We handle day-to-day support so your staff can focus on strategic initiatives.
Predictable IT Budgeting
Know your IT costs for the entire fiscal year. One predictable monthly investment that makes budget planning simple.
24/7 Security Monitoring
Continuous threat monitoring and incident response. SOC 2 Type II attested security controls protecting citizen data.
Strategic IT Planning
Your vCIO develops multi-year technology roadmaps aligned with agency goals and budget cycles. Every investment planned and justified.
What Government Agencies Get with GXA
Strategic IT leadership + compliance expertise + support built for government operations.
Strategic IT Leadership (vCIO)
Executive-level technology planning that accounts for compliance requirements, budget constraints, and long-term agency objectives.
Monthly On-Site IT Management (vITM)
Your Virtual IT Manager visits monthly to review standards, address recurring issues, and ensure technology supports agency operations.
Government Compliance Expertise
CJIS Security Policy, state privacy laws, and cybersecurity framework compliance—handled and documented.
Staff Augmentation
Extend your IT team without adding positions. Helpdesk support, project work, and specialized expertise—available when needed.
Budget-Aligned Planning
IT roadmaps that align with fiscal year planning. Capital project justification and grant opportunity identification included.
15-Minute Response Time
When citizen services are at stake, you can't wait. Average 15-minute response. 24/7/365 availability for critical issues.
The Virtual IT Department Model
What makes GXA different? We don't just provide support—we provide IT leadership for government agencies.
Your vCIO: Strategy & Multi-Year Roadmap
Your Virtual CIO connects technology to agency goals. Quarterly reviews, annual IT budgets, and multi-year roadmaps that account for budget cycles, compliance requirements, and citizen service improvements.
- • Long-term technology planning
- • Budget development aligned with fiscal years
- • Compliance strategy and documentation
- • Executive-level IT partnership
Your vITM: Health & Standards
Your Virtual IT Manager owns day-to-day IT health. Monthly on-site visits, standards enforcement, and proactive issue resolution—before problems impact citizen services.
- • Monthly on-site visits
- • Standards enforcement across departments
- • Reduces recurring IT issues
- • Protects vCIO from firefighting
Frequently Asked Questions
Common questions from government agencies considering a partnership with GXA.
Do you have experience with CJIS compliance?
Yes. We support agencies that handle Criminal Justice Information and understand the CJIS Security Policy requirements. Our SOC 2 Type II attestation demonstrates our commitment to security controls that meet law enforcement requirements.
How do you handle government procurement requirements?
We're familiar with government procurement processes and can work within your purchasing requirements. We provide detailed quotes, references, and documentation needed for procurement compliance.
Can you work within our budget constraints?
Absolutely. We design solutions that fit your fiscal reality. Our predictable monthly pricing makes budget planning straightforward, and we can phase projects to align with budget cycles.
What's your response time for critical issues?
Average 15-minute response for critical issues. When citizen services are impacted, we prioritize accordingly—available 24/7/365 with same-day resolution on critical problems.
How We Work Together
A proven process for smooth onboarding and continuous improvement:
Discovery
We learn your business, goals, and high-level IT and security gaps.
Onboarding
We deploy our tools, document your environment, complete a deep assessment, deliver a gap report, and transition support to GXA.
Strategic Planning
Your vCIO builds a 12-month IT and security roadmap aligned with your objectives and budget.
Optimization
We execute the roadmap and continuously refine standards—so IT gets cleaner, quieter, and more strategic over time.
Ready for IT That Serves Your Citizens?
Your agency's mission depends on reliable technology. Let's make sure your IT enables citizen services—not limits them.