Augment Your IT Team
You have IT staff. They're good at what they do. But they're stretched thin, missing specialized skills, or stuck in firefighting mode.
GXA's Co-Managed IT model gives your team the strategic leadership, specialized expertise, and 24/7 backup they need to succeed. We're not here to replace your IT person. We're here to make them a superstar.
The Enterprise IT Challenge
Your IT team is capable. But certain challenges require more than another hire.
Your IT team is stuck in firefighting mode
Our vITM takes ownership of day-to-day IT health and standards enforcement, freeing your team to focus on strategic initiatives that drive business value.
You need specialized expertise without hiring full-time
Access security architects, cloud engineers, and compliance specialists on demand through our engineering team.
Multiple vendors pointing fingers at each other
Single point of accountability. We coordinate your technology vendors so you have one throat to choke when things go wrong.
IT projects stall or never get completed
Dedicated project coordination with your vITM signing off on completion. No more half-finished initiatives.
How Co-Managed IT Works
Clear division of responsibilities. Your team handles what they do best. We fill the gaps.
Your IT team handles user support. We handle everything else - strategy, escalations, security, and the specialized work that keeps your business moving forward.
What Your Team Gains
Enterprise-grade capabilities without enterprise-level hiring.
Dedicated vCIO
Strategic technology leader who builds your 12 month IT roadmap and aligns technology investments with business goals.
Virtual IT Manager (vITM)
Owns day-to-day IT health, enforces standards, and coordinates your internal team with our engineers. Monthly on-site visits included.
24/7 Escalation Support
When issues exceed your team's capacity or expertise, our engineers are there with enterprise-grade support.
Enterprise Tools Access
Your team gets access to our monitoring, documentation, and security platforms without separate licensing costs.
Training & Development
Monthly training events help your IT team grow their skills in security, cloud, and emerging technologies.
NOC Monitoring
24/7 Network Operations Center monitoring your critical systems so issues are detected before users feel them.
Your vITM: The Bridge Between Strategy and Execution
In most IT partnerships, there's a gap between strategic planning and day-to-day reality. Your vCIO builds a beautiful roadmap, but nothing gets done because no one owns execution.
Your Virtual IT Manager (vITM) owns the day-to-day health of your environment and is accountable for standards enforcement. They coordinate your internal IT team, GXA engineers, and vendors as one unified team working toward the same goals.
Your vITM delivers:
- Monthly on-site visits to your office
- Root cause analysis on recurring issues (not just ticket closures)
- Standards enforcement across users, devices, and sites
- Project coordination so initiatives actually get completed
The Result: Less Noise, More Progress
Your IT team focuses on users
They handle day-to-day support without drowning in escalations or complex projects.
Strategic projects move forward
With operational burden lifted, your team can tackle initiatives that drive business value.
Your IT person looks like a superstar
Leadership sees a more capable IT operation. Your IT person gets the credit. Everyone wins.
Is Co-Managed IT Right for You?
This model works best when:
No internal IT team? No problem.
Our Fully Managed IT option provides everything above plus complete user support. We become your entire IT department.
Learn about Fully Managed ITWhat's Included
Everything you need to augment your IT team. No surprises.
Co-Managed IT
For companies with internal IT staff
Everything included:
Note: Internal IT handles Tier 1 user support. GXA provides escalation support, strategic leadership, and specialized expertise. No per-ticket charges or surprise bills.
Backed by 21 Years of Experience
Enterprise-grade credentials. Small business attention.
Certified since 2019
Type II Attested
Inc. 5000 Honoree
Average Response Time
"GXA had the technical support expertise and capacity to help improve Briggs Freeman's IT infrastructure in a timely manner. GXA's consultants speak the language of both business and IT and had the business acumen necessary to link our company's strategies to IT strategies."
Ready to augment your IT team?
Let's discuss how Co-Managed IT can give your team the support they need to succeed.