A Real Estate Leader on the Move
Butler Burgher Group is a leading Dallas-based real estate valuation, advisory, and assessment firm that’s always in motion. In just three years, BBG more than doubled in size, adding several new locations. With 150+ top-tier appraisal and assessment professionals spread across the nation, they faced a challenge in a marketplace where time is of the essence.
“An accurate, market-based understanding of a property’s value is often the make-or-break difference for the deal,” explains Principal and CEO Diane Butler. BBG needed technology that could keep pace with their ambitious growth while enabling their mobile workforce to perform at maximum capacity.
The Technology Upgrade
BBG approached GXA Network Solutions, their long-term technology partner, for advice on how to upgrade technology to meet ambitious goals. Butler had already discovered that GXA’s “level of service, particularly the timeliness and quality of service, is second to none.”
Connecting the Workforce
The tech upgrade measurably improved performance metrics, with uptime increasing by 50%. GXA connected BBG’s growing ranks to the home office:
- Secure connections between remote offices and central server resources via specialized MPLS network infrastructure
- Improved performance by moving mission-critical servers to a private, enterprise-grade data center
- Multi-layered security including robust gateway security appliances, web filtering, managed cloud antivirus, and managed cloud web security
Mobilizing Technology
With 50% of BBG users now working from home and new offices constantly joining, GXA mobilized their technology:
- VPN services enabling mobile appraisers to work seamlessly from anywhere at any time
- Proactive managed services to monitor, secure, update, and maintain network and computers 24/7
- Microsoft Office 365 for simplified communication and collaboration
Cresting the Wave
Helpdesk reactive tickets decreased by 30%, with average response time a mere 20 minutes. GXA protected BBG against the risk of crashing down to earth:
- Rapid response helpdesk service to all appraisers across the nation
- 24/7 managed services minimizing technology problems before they begin
- Custom backup and disaster recovery solution for business continuity
The Results
By standardizing systems, software, and solutions, GXA proactively protected against problems and ensured seamless growth. The company has doubled in size in just three years, with 50% of its workforce mobile and enjoying more uptime and fewer tech problems.
About Butler Burgher Group
As a leading real estate valuation, advisory, and assessment firm, BBG ranks among the 10 largest U.S. valuation and assessment firms. BBG provides full-service commercial property valuation products ranging from specialized due diligence and consulting services to full appraisals, serving financial institutions, management companies, pension funds, corporations, REITs, developers, and government agencies.